This comes from the Fair is Fair Dept. Last week, I wrote a blog critical of AT&T’s service. This morning AT&T sent over a terrific tech named Tyrone Dixon along with Allan (I don’t have his last name). They worked hard and fixed all my issues, and they were very nice about it. So I tell you this because, really fair is fair.

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  1. Stan

    Sure,they aren’t id-gits,the bad pub you gave them went to higher ups.
    Tommy in Costa Rica? its manana for him…

    December 18th, 2012 5:12 pm

  2. lameduck

    I guess we’ll keep Alaska then.

    December 18th, 2012 6:46 pm

  3. Johnc

    Bravo !

    December 18th, 2012 7:45 pm

  4. mbabco

    When I had AT&T I always found the individual employees very friendly and mostly very competent, especially the techs that came to the house. Unfortunately, the whole system for actually getting to that person seems to be set up to discourage you before you succeed. I’m glad I switched to sonic.net – terrific customer support and easy to get to.

    December 19th, 2012 8:09 am

  5. glenellen

    Do you get credited for the bad days ?

    December 19th, 2012 11:33 am

  6. chris

    exactly what mbabco said……….when you find the right people that know what their doing then things go smoothly. its when you get stuck dealing with the untrained folks at ATT that time gets wasted…….and there’s alot of them. Just have to get a feel for that and then ask for tier 2 level help when the tech support help isnt working.

    December 19th, 2012 12:04 pm

  7. KauaiRobert

    So do you have to pay for all of the days that you had either substandard service or no service at all?
    Just curious…

    December 19th, 2012 12:30 pm

  8. Frank in Minnesota

    Class move on your part Lowell, and i hope theirs,too….

    December 19th, 2012 12:53 pm

  9. Phil Brown

    What’s the old saying? “Never pick a fight with some one who buys ink by the barrel?”
    Seems to work with electrons as well.

    December 19th, 2012 3:02 pm

  10. Stan

    In my previous vein…. I once entered a win a Porsche contest. And dang it,I didn’t win. Hows that for bad pub Porsche?
    I will be waiting.The garage door is open. Just drive it right in.

    December 20th, 2012 3:29 pm

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