Here’s my infuriating experience with KitchenAid.
In 2013, my wife and I bought a range hood from KitchenAid, one of those undercabinet hoods that sits over the cooktop. It cost $764.10, a lot of money but we believed in KitchenAid.
Within a year the hood broke. It made scary noises and the fan in the hood stopped working. We were under warranty and called a service person who said he would install a new fan but it would surely break again.
Because the fan was plastic and good ovenhoods have metal fans.
So, I paid 764 bucks for a plastic fan — for something like a toy fan.
Sure, enough the crummy plastic fan broke again. I called KitchenAid and explained the situation and offered to pay the difference for a model with a metal fan. The person on the phone told me she couldn’t help me because the warranty had expired.
I asked to speak to a supervisor. The supervisor said he couldn’t help me because the warranty had expired. I said that didn’t seem fair. I said the product was defective and KitchenAid should make it right with a better hood, and I said I was willing to pay the difference for the better hood. The supervisor couldn’t have cared less.
I told him I would write about my bad experiences with KitchenAid on the internet. He told me that is my right as a consumer.
So, OK, KitchenAid Dude, I just exercised my right.